I ran a pilot of RT several years back, and it's a great tool. If you grok a bit of perl then there's no limit to what you can do with scrip actions and such. If you're looking for this to manage a software project as opposed to a helpdesk type situation, I'd point you to trac. It lets you integrate SVN, bug and milestone tracking, and wiki documentation. Sean On Wed, Aug 27, 2008 at 8:04 AM, John Lange <john@johnlange.ca> wrote:
I believe RT (Request Tracker) is the best opensource ticketing system but I haven't used it except as a user.
If your actually doing something more like bug tracking than Mantis would be my recommendation. Bugzilla is more comprehensive but also much more complicated.
-- John Lange www.johnlange.ca
On Wed, 2008-08-27 at 06:44 -0500, Montana Quiring wrote:
Hello,
Can I get some recommendations for some open source trouble-ticket (web based) software, please?
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